Made, not picked
Nothing here sits in a box waiting for you. When your order comes in, a stone is chosen for it by hand, set, and coded to your intention.
That takes up to 20 days — longer if you have asked for something we have not made before. If you need it faster than that, we are honestly not the right shop, and we would rather tell you now.
What happens after you order
| Straight away | Order confirmation by email, with your stone and your intention on it. Check it — this is the moment to tell us if something is wrong. |
| Within 3–5 days | Your stone is chosen. We email you to tell you it has been. |
| Days 5–18 | Setting, finishing, coding, resting, wrapping. This is the quiet part. |
| Up to day 20 | Dispatch, with tracking. |
Personalised work — engraving, a stone you have specified yourself, a setting we have not made before — can add 5 to 10 days. We will tell you the honest estimate by email before we start, not after.
Delivery, once it is made
Delivery is free, everywhere we ship, on every order. There is no threshold and no minimum. It is built into the price of the piece rather than added at the end, because we would rather quote you one honest number than two.
| United Kingdom — tracked | 3–8 working days after dispatch | Free |
| Europe — tracked | 6–12 working days after dispatch | Free |
| Australia — tracked | 8–15 working days after dispatch | Free |
Every order is tracked and signed for. Jewellery is worth stealing; we would rather it was not left on a doorstep.
Those are the places we currently ship to. If you are somewhere else and want a piece, email us before ordering and we will tell you honestly whether we can get it to you.
The maximum, plainly stated
Under the Consumer Contracts Regulations 2013 we must give you a delivery deadline. Ours is 30 days from the date you order, unless we have agreed something different with you in writing for a bespoke piece. If we are going to miss it, we will tell you before it happens and you can cancel for a full refund.
Customs and import charges
UK orders: the price you pay is the price. Nothing to pay on delivery.
Outside the UK: your country may charge import duty or tax. That is set by your government, collected by the carrier, and we have no way to pay it for you or to predict it. It is worth checking your own country's threshold before ordering.
Wrong address
Email us within 24 hours of ordering and we will change it. Once a piece has been dispatched to the address you gave us, we cannot recall it — and because pieces are made individually, we cannot simply post another one.
If it does not arrive
Tracking sometimes takes 3–5 days to start updating, which is normal and not a sign of a problem. If the tracking has genuinely stopped, or the delivery window has passed, email us with your order number. We will chase the carrier ourselves rather than asking you to do it.
Questions: asi8@asi8.com. A person reads it.