Talk to us
We are a small studio. When you email us, a person reads it — not a queue, not a bot.
hello@asieight.com
We reply within one working day, Monday to Friday. Weekend messages are answered on Monday.
Email is the only way to reach us. We do not run a phone line, because a studio of this size cannot answer one honestly — and we would rather give you a written answer you can keep than a rushed one you cannot.
What to include
- Your order number if you have one — it starts with # and it is in your confirmation email
- The email address you ordered with
- Photographs, if something arrived damaged or is not what you expected
Answered faster here
- Where is my order? Everything is made after you order it, which takes up to 10 days before dispatch. You will get an email when your stone is chosen and again when it ships. Full timeline on Making & Delivery.
- I need to change my size, intention or address. Email within 48 hours and we will change it. After that your stone has been chosen and work has started.
- Which size am I? Size & Fit — measure rather than guess, and measure in the evening. Or send us your measurements and we will tell you.
- I want to return something. Read Returns & Refunds first, then email us. Please do not post anything back before you hear from us; it usually costs you money for no reason. If you would rather use set wording, there is a Model Cancellation Form.
- Which stone should I choose? Tell us roughly what is going on and we will make an honest suggestion. There is also The Codex, which is where we write about the stones properly.
Bespoke work
A particular stone, a different setting, something you have seen elsewhere — email us and describe it. We will tell you honestly whether we can do it, what it would cost and how long it would take. Bespoke pieces add 5 to 10 days and cannot be returned for a change of mind, so we make sure you know exactly what you are getting before we start.
If something on this site got in your way
If a page would not work with your screen reader, your keyboard or your magnification, tell us and we will fix it — and take your order by email in the meantime. See our Accessibility Statement.
Company details
Sengun Electronics Ltd, trading as Asi8. Registered in England and Wales, company number 15496485. Registered office: 4 Raven Road, Unit 1c3-225, London E18 1HB. Full details on Legal & Company Information.
Not happy with our answer?
Tell us — we would rather fix it than have you go away quietly. If we cannot, free independent advice is available from Citizens Advice on 0808 223 1133 or at citizensadvice.org.uk.